The DPA & GDPR May 2018
Real Terryo Group and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into affect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
What are cookies? Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti virus software or similar applications.
Contact & Communication With us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in 'The policy' above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all Mailchimp lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.
Social Media House Rules.
This page is a place for you to have your say about our music, Media, TV, Entertainment what we are talking about on-air and more. We encourage you to chat with us here, leave your comments, thoughts and opinions! We love to hear from you and want you to be a part of our shows and stations by posting on this page.
Real Terryo Group and its Related Bodies Corporate (“RTG”) will try to moderate every post on our page however it’s not always possible and RTLG expect that users will not post any material that is, or could reasonably be seen as being: unlawful, harmful, threatening, abusive, untrue, inaccurate, misleading, invasive of another's privacy, confidential, harassing, defamatory, vulgar, obscene, hateful, racist, embarrassing or otherwise objectionable to any other person or entity.
Any content that we deem to contravene the above guidelines RTG will endeavour to remove.RTG will also remove content that is deemed to be inappropriate or not in line with the organisation’s values at RTG’s complete discretion. In the event that RTLG does elect to remove any posts or content no correspondence will be entered into.
By uploading content you:
Consent to the content and your name being publicised, broadcast and communicated to the public including but not limited to on-air or on other RTG websites;
Acknowledge that RTG has the right to use such content in any medium (including, without limitation, the internet) and in any reasonable manner it sees fit including for the purposes of publicity;
Undertake to RTG that the content uploaded is not in breach of any third party intellectual property rights.
All content within Realterryo.co.uk is provided for general information only, and should not be treated as a substitute for face to face counselling, medical or legal advice. Realterryo.co.uk are not responsible or liable for any action made by a user based on the content of this website or from correspondence with Realterryo.co.uk and Realterryo.co.uk is not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites.
You must be the required minimum age as specified on-air to enter our competitions. Staff of Real Terryo Group and their spouses are not eligible to enter any competitions. Volunteers working directly on the show promoting the competition are not eligible to enter said competition.
Only one entry per person is permitted. Proof of making phone call or sending e-mail is not proof of our receipt of your entry. No responsibility can be accepted for entries that are lost or delayed.
The closing date and time is as specified in the relevant competition.
Winners will be formally notified within 21 days of the closing date by email.
The judge’s (Chairman) decision is final and no correspondence will be entered into.
Full details of the prize will be given in writing upon notification.
No cash alternative or alternative prize is available on entrants request but in the event of the advertised competition prize being unavailable we reserve the right to offer an alternative prize of equal or greater value.
Real Terryo Group will not be liable for any damage, loss or disappointment suffered by any person taking part or not being able to take part in a competition.
Competition winners may be required to take part in or co-operate with publicity.
No responsibility is accepted for inaccurate prize details supplied by sponsors.
Use of false name or address, eg name by which the entrant is not usually known, will disqualify them from receiving any prize. Real Terryo Group reserves the right to oblige any potential winner to provide documentary proof of their identity and address as directed by Real Terryo Group before such person may claim their prize. In certain circumstances, Real Terryo Group shall, at its discretion, require any person to present themselves in person supported by such documentation for identification purposes (We will Not reimburse all reasonable travel costs incurred) prior to releasing the prize.
Contestants who are rude, abusive or deemed otherwise unsuitable by Real Terryo Group will be excluded from the competition.
We reserve the right to amend these rules at any time. Entry in the competition implies acceptance of these rules.
We will keep your personal details for a reasonable time so that we can send you any prize that you have won, to verify that these rules have been complied with, and for accounting purposes. We may pass your details on to our service providers and agents for the purposes of sending you the prize on our behalf. Real Terryo Group may at any time issue specific rules to be read in conjunction with these rules.
How We Deal With Complaints and Suggestions, Comments
Real Terryo Group takes all feedback very seriously this is why we have two Different Email Addresses to one for General complaints’ Complaints@realterryo.co.uk and the other once is Customer.Service@realterryo.co.uk and this is for Suggestions and Comments.
At Real Terryo Group we try our best to keep all Customers and Service Users happy. However, if You have already submitted a support ticket and Your complaint has not been resolved to Your satisfaction, or have called the support team and Your call has not been dealt with to Your satisfaction ,then please follow the steps below in order to escalate the issue;
Stage 1: contact us, putting your complaint in writing to the Complaints Department, at: Compaints@realterryo.co.uk
Stage 2: we will respond to your complaint, following receipt of your email. Our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive our response within Low Priority - Up To 125 Days Medium Priority – Up To 80 Days High Priority – Up To 30 Days of us receiving your letter;
Stage 3: if, following our response to You, You consider your complaint still unresolved to your satisfaction, please put your complaint in writing to our Chaiman's Office via Email To: Complaints@realterryo.co.uk
Stage 4: on receipt of your complaint to the Chaiman, the matter will be thoroughly investigated and we will respond proposing a course of action for resolution. You should receive the Chairman’s response within 14 days of our receipt of your escalation letter.