April 2018 Around The World Today Series 1 Episode 3 By Terry D
Terry D talks and Rants a bit about students being customers and University's not seeing it like this
A recent investigation by Which? into higher education providers' rights to change courses concluded that just over half of the institutions responding to its Freedom of Information Act requests used contractual terms which gave them an unacceptably wide discretion to change the service provided after a student had enrolled.
Ways to Listen
This is perhaps surprising given that existing legislation creates a range of remedies for consumers in the event that they are treated unfairly by a supplier business – or 'trader' as they are now known – during the performance of a service contract.
These include damages for losses incurred through breach of contract or misrepresentation, the right of termination in the event of a repudiatory breach by the business (i.e. one which is sufficiently serious to excuse a party from the contract), freedom from the enforcement of unfair contractual terms and the interpretation of ambiguous clauses in favour of students (as consumers).
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